Cancellation policy
At the Barn, each appointment is intentionally reserved and prepared in advance. To honor both your time and ours, the following policy applies:
24-Hour Notice Required
Appointments must be cancelled or rescheduled at least 24 hours prior to the scheduled time. Cancellations made within 24 hours of the appointment time will result in a fee equal to 50% of the scheduled time. If more than two appointments are cancelled within the 24-hour notice, you will be asked to prepay with a nonrefundable deposit at the time of booking.
No-Shows/Same Day Cancellations
Appointments cancelled within 12 hours of the scheduled time, or failure to arrive for an appointment without contacting the business line of your therapist will result in a charge of 75% of the scheduled service(s).
Late Arrivals
Clients arriving late may have their service time shortened to avoid impacting the next scheduled guest. Full-service fees will apply. If the arrival is more than 15 minutes late, the appointment may need to be rescheduled and a late fee of 15%.
Emergency Consideration
We understand that true emergencies happen. In rare cases, fees may be adjusted at discretion.
By booking an appointment, you agree to this cancellation policy.
Private policy
The Barn respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and safeguarded when you visit our website, book an appointment, or interact with our services.
When you use our website or scheduling system, certain personal information may be collected, including your name, email address, phone number, billing details, appointment history, and any skin or health information voluntarily provided through intake or consent forms. Technical information such as IP address, browser type, and website usage data may also be collected to improve functionality and user experience.
Your information is used solely for the purpose of operating and improving The Barn’s services. This includes scheduling and managing appointments, processing payments, communicating confirmations and reminders, customizing treatments, and providing updates if you have opted in to receive them. Personal information is never sold, rented, or shared with third parties for marketing purposes.
Payments are processed through secure third-party providers. The Barn does not store complete credit card information on its servers. Any medical or skin-related information shared through intake forms is kept confidential and used only to ensure treatments are performed safely and appropriately.
Our website may use cookies and similar technologies to enhance browsing experience and analyze website performance. You may adjust your browser settings to disable cookies if you prefer.
You have the right to request access to your personal information, request corrections, or request deletion of your data unless retention is required for legal or administrative purposes. Requests may be made by contacting us at Thebarnbyzenchi@gmail.com
This Privacy Policy may be updated periodically to reflect changes in business practices or legal requirements. The most current version will always be available on this page.